Workshops

• We require 48 hours notice before the workshop if you are cancelling & wish to be refunded.
• Workshops cannot be refunded if you do not cancel and then do not show up.
• Email claire@giftpixi.co.uk to cancel your place – relying on cancelling via your ‘My Account’ page is not sufficient.
• You will receive your refund up to 5 working days from cancellation date.

Sessions

• We need a minimum of 5 people @ £10 each to cover the cost of the room, equipment and materials available for 2 hours.
• If the minimum required people do not book up to 48 hours before the session is due to run the remaining participants will either have to cancel or pay the difference.
• Email claire@giftpixi.co.uk if you need more information about this.
• If a longer session is required that can also be booked.
• Payment at the session is possible but contact Claire first.

Bundles (Tools, Equipment & Materials)

• Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

This does not affect your statutory rights in case of faulty goods.