My Basket
My Account

Creative Crafting

Privacy Policy

Our Policy Covers

  1. Why we value your privacy
  2. How we collect information
  3. What information we hold
  4. Where we store your information
  5. How we use your information
  6. How to complain
  7. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

  • We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.
  • We ask for your email address when you sign up for one of our newsletters.
  • We ask for your account and contact information when you hire or buy something from us.
  • We only use cookies or scripts which are designed to track usage of our website, which we use to create a better website experience. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons that builds a profile of your internet activity.
  • Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

  • When you contact us by email or through our website, we store your name and email address.
  • If you sign up for a newsletter, we store your email address.
  • When you buy something from us, we store your name, email address, phone number, and a delivery address.
  • If you do business with us, we store your business name and keep records of the invoices we send you and the payments you make.

Where we store your information

  • If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer.
  • When you buy something, your information is stored in Stripe, our e-commerce platform.
  • If we do business, we store your information in Airtable, our accounts software.

How we use your information

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Claire Barnett by email at claire@giftpixi.co.uk or by phone on 01484 706595. If you’re the letter writing type, send your envelope to Claire Barnett, North Office, Holmfirth Tech HD9 3AR.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

Cancellation, Return & Refunds Policy

Workshops
  • We require 48 hours notice before the workshop if you are cancelling & wish to be refunded.
  • Workshops cannot be refunded if you do not cancel and then do not show up.
  • Email claire@giftpixi.co.uk to cancel your place – relying on cancelling via your ‘My Account’ page is not sufficient.
  • You will receive your refund up to 5 working days from cancellation date.

Sessions
  • We need a minimum of 5 people @ £10 each to cover the cost of the room, equipment and materials available for 2 hours.
  • If the minimum required people do not book up to 48 hours before the session is due to run the remaining participants will either have to cancel or pay the difference.
  • Email claire@giftpixi.co.uk if you need more information about this.
  • If a longer session is required that can also be booked.
  • Payment at the session is possible but contact Claire first.

Bundles (Tools, Equipment & Materials)
  • Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

This does not affect your statutory rights in case of faulty goods.